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Feeling overwhelmed?

Harbour’s here to help. Let us take the burden off your shoulders.
The following Q&A should answer the most common questions but feel free to contact us directly.

Call us on 0800 133 7961 or send an email to [email protected]

Frequently asked questions

What is direct cremation?

This is where the deceased is taken directly to the crematorium without a traditional funeral-taking place first. It removes the need for processes like embalming.

What is the difference between a memorial service and a funeral service?

The body of the deceased is not present at a memorial service, although their ashes can be. With direct cremation, the cremation has taken place prior to the memorial service. This allows for greater flexibility on timings and location. It is often seen as more of a celebration of a person’s life, than the mourning of their death.

Can I go to the cremation?

If you wish to attend then please let us know in advance so we can arrange it with the crematorium. There will be an additional charge for this and, although our service is nationwide, we only use specific crematoriums so you may have to travel.

I can’t afford a funeral, can you help?

The cost of a funeral can be an unanticipated expense at an already difficult time. The government offers a Funeral Expense Payment to help families cover costs. Find out how we can help you to apply.

Can you organise a funeral procession, viewing or visitation?

No, this is not possible with direct cremation. You will need the services of a traditional funeral director.

Why are your services so much cheaper than traditional funeral directors?

We use new technology and online tools to manage our services, so we do not have to pay for expensive premises. We don’t upsell extras. We do a contemporary, simple service extremely well.

How much does a memorial service cost?

It’s up to you, but it doesn’t have to be expensive. A memorial service can take any form, from large groups in event spaces or pubs, to more intimate gatherings at home. You can plan your memorial to fit your budget and circumstances. A celebrant can help you with this.

Can a memorial service be religious?

Yes. A celebrant can help you with this.

What is a celebrant?

A celebrant helps you to plan a unique memorial service that celebrates your loved one’s life. They help to structure the ceremony, select music, suggest poetry and write speeches. They can also conduct the service if you want them to.

What happen to the ashes?

This is up to you. Our standard fee includes scattering the ashes in our crematorium’s tranquil Garden of Remembrance. Alternatively, we can hand-deliver the ashes to you in a wooden urn for an additional £91 if you’d prefer.